Whether you have a quick question about your account, need to report a lost card, or require in-depth help with a loan, knowing how to reach Digital Federal Credit Union (DCU) is essential. This guide provides a complete, easy-to-navigate list of all the customer service options available to you.
DCU Customer Service at a Glance: Key Info You Need Now
For those in a hurry, here is the most critical information.
DCU Information Center (Main Customer Service)
- Phone Number:
1-800-328-8797 - Hours of Operation:
- Monday – Friday: 8:00 AM – 9:00 PM ET
- Saturday: 9:00 AM – 3:00 PM ET
- Sunday: Closed
Are They Open Now? DCU Information Center Hours
DCU’s main call center operates on Eastern Time (ET). It’s a good idea to check your local time against their hours of operation before calling.
- Weekdays (Mon-Fri): 8:00 AM to 9:00 PM ET
- Saturdays: 9:00 AM to 3:00 PM ET
- Sundays & Federal Holidays: Closed
How to Contact DCU by Phone
Calling is often the fastest way to get help for complex or urgent issues.
Main Member Service Phone Number (Information Center)
For all general questions about your accounts, transactions, online banking, and services.
- Phone:
1-800-328-8797
24/7 Support for Lost or Stolen Cards & Fraud Reports
These lines are available 24 hours a day, 7 days a week. If you suspect fraud or your card is missing, call immediately.
- To Report a Lost or Stolen DCU Visa® Debit Card:
1-800-328-8797(follow the prompts) - To Report a Lost or Stolen DCU Visa® Credit Card:
1-866-820-5893
Direct Lines for Mortgages, Loans, and Investments
For specialized inquiries, DCU has dedicated departments. Calling the main line and asking for the specific department is often the best first step.
- Mortgage Servicing:
1-800-328-8797(ask for Mortgage Servicing) - Loan Inquiries:
1-800-328-8797(ask for the Consumer Loan Department)
Online & Digital Customer Support Options
For non-urgent matters or if you prefer not to call, DCU offers several digital channels.
Secure Messaging: The Best Way for Account-Specific Questions
This is the most secure way to ask questions about your account online.
- How to Access: Log in to your DCU Digital Banking account on the website or mobile app and look for the “Messages,” “Message Center,” or “Contact Us” link.
Live Chat and Virtual Assistant via the DCU Website
For quick, general questions, DCU’s chat feature is a great option.
- How to Access: Visit the official DCU website and look for the chat bubble icon, typically in the bottom-right corner of the screen.
General Inquiry Email Address
For general questions that do not contain sensitive information like account numbers.
- Email:
dcu@dcu.org
Finding In-Person Support
Using the DCU Branch & ATM Locator
To find a full-service DCU branch, surcharge-free ATM, or a DCU-affiliated ATM, use their official locator tool.
- Find a Location: DCU Branch & ATM Locator
Accessing CO-OP Shared Branches
A major benefit of DCU membership is the CO-OP Shared Branch Network, which gives you access to basic banking services at thousands of other credit union locations across the country.
- Services Include: Deposits, withdrawals, loan payments, and transfers.
- Find a Shared Branch: CO-OP Shared Branch & ATM Locator
Contacting DCU by Mail or Fax
For official documents or payments, you can use the following addresses.
| Purpose | Information |
| General Correspondence | Digital Federal Credit Union 220 Donald Lynch Blvd<br>PO Box 9130 Marlborough, MA 01752-9130 |
| Loan Payments | Digital Federal Credit Union PO Box 25166 Lehigh Valley, PA 18002-5166 |
| Main Fax Number | 508-263-6300 |
Before You Call: Quick Solutions with DCU Self-Service Tools
You may be able to solve your issue in seconds using DCU’s Digital Banking on the app or website.
- ✅ Check account balances and transaction history
- ✅ Transfer funds between accounts
- ✅ Pay bills using Bill Pay
- ✅ Deposit checks with your phone’s camera
- ✅ Temporarily lock or unlock your debit/credit card
- ✅ Apply for loans or new accounts
Tips for a Faster Customer Service Experience
To make your call as smooth as possible, follow this simple checklist:
- ✅ Have your Member Number ready. It’s the primary way DCU identifies your account.
- ✅ Prepare your security information. Be ready to verify your identity.
- ✅ Be in a quiet place. This helps ensure clear communication.
- ✅ Write down your question beforehand. This helps you stay focused and remember all your concerns.
- ✅ If calling about a specific transaction, have the date, amount, and merchant name handy.
Conclusion: Choosing the Best Way to Contact DCU
DCU provides a wide range of customer service channels to fit your needs. By choosing the right one, you can get the help you need efficiently.
Key Takeaway: For urgent or complex issues like fraud or a lost card, calling is always the best option. For secure, non-urgent questions about your account, use the Secure Message Center in your online banking portal. For everything else, the website’s chat and self-service tools can save you time.
Frequently Asked Questions (FAQ)
What are the DCU customer service hours on weekends? DCU’s Information Center is open on Saturdays from 9:00 AM to 3:00 PM Eastern Time. They are closed on Sundays.
Is DCU customer service available 24/7? The main Information Center is not 24/7. However, support for lost or stolen credit and debit cards is available 24/7 at the dedicated numbers listed above.
How do I speak to a live person at DCU? Call the main number at 1-800-328-8797. When you reach the automated phone menu, listen for the prompt to speak with a representative. Often, pressing “0” or saying “representative” will connect you.
Can I make an appointment to visit a DCU branch? Yes. DCU encourages members to schedule appointments online for in-branch services to reduce wait times. You can typically find a “Schedule an Appointment” link on the main DCU website or on the specific branch’s location page.